BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
Our 3-day instructor-led ITIL ® 4 Foundation training and certification boot camp in Washington, DC Metro, Tysons Corner, VA, Columbia, MD or Live Online prepares students for the ITIL® 4 Foundation certification exam. The instructor covers the formal introduction to managing the IT service lifecycle and how to use the ITIL® Foundation and ITIL® verbiage, concepts for service management processes.
These disciplines embody the service framework lifecycle for further enhancement in business and IT alignment to evaluate ROI, business value, and resolve operational necessities with IT. Throughout the course the students come to understand the ITIL® best practices.
Phoenix TS’s ITIL ® classes will help participants prepare for and take the ITIL® Certification Exam. Participants will get an introduction to the lifecycle of managing IT services and deliver business expectations.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Schedule
ITIL ® 4 Foundation
date
location
price
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Program Level
Advanced
Training Delivery Methods
Group Live
Duration
5 Days / 32 hours Training
CPE credits
26 NASBA CPE Credits
Field of Study
Information Technology
Advanced Prep
N/A
Course Registration
Candidates can choose to register for the course by via any of the below methods:
- Email: Sales@phoenixts.com
- Phone: 301-582-8200
- Website: www.phoenixts.com
Upon registration completion candidates are sent an automated course registration email that includes attachments with specific information on the class and location as well as pre-course study and test preparation material approved by the course vendor. The text of the email contains a registration confirmation as well as the location, date, time and contact person of the class.
Online enrolment closes three days before course start date.
On the first day of class, candidates are provided with instructions to register with the exam provider before the exam date.
Complaint Resolution Policy
To view our complete Complaint Resolution Policy policy please click here: Complaint Resolution Policy
Refunds and Cancellations
To view our complete Refund and Cancellation policy please click here: Refund and Cancellation Policy
Course Objectives
Upon course completion students should have an understanding of:
- What ITIL ® is; how it fits into the service management framework; how it has evolved over the years; and about the ITIL ® service value system
- The key concepts of ITIL ® service management, and howITIL ® guiding principles can help an organization to adopt and adapt ITIL ® service management
- The four dimensions of ITIL ® service management
- The purpose and components of the ITIL ® service value system, the ITIL ® guiding principles, and governance
- The activities of the service value chain, and how they interconnect, and the key concepts of continual improvement
- The various ITIL ® practices and how they connect to value chain activities
Course Outline
Introduction and Overview
- Introduction to ITIL ®
- IT service management and ITIL ®
- What is ITIL ® and how has it evolved?
- The ITIL ® service value system (SVS)
- The four dimensions model
- Case study discussion
- Module 1 Review Questions
Key Concepts of Service Management
- Value and value creation
- Organizations, service providers, service consumers, and other stakeholders
- Products, services, and service relationships
- More about value—outcome, cost, and risk
- Case study discussion
- Module 2 Review Questions
Four Dimensions of Service Management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Case study discussion
- Module 3 Review Questions
The ITIL ® Service Value System
- Overview of the service value system
- Opportunity, demand, and value
- ITIL ® guiding principles
- Governance Service value chain
- Continual improvement
- Case study discussion
- Module 4 Review Questions
The Service Value Chain
- Introduction to the service value chain
- The purposes, inputs, and outputs of value chain activities
- Continual improvement
- Case study discussion
- Module 5 Review Questions
ITIL ® Management Practices
- Introduction to the practices
- General management practices
- Service management practices
- Technical management practices
- Case study discussion
- Module 6 Review Questions
ITIL 4 Foundation Exam
Exam Details
- Number of Questions: 40
- Passing Score: 65%
- Duration: 60 minutes
- Format: multiple choice
- Exam Administers: EXIN, ISEB, APMG, (LCS) Loyalist Certification Services and CSME
| Exam Objectives |
| A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. |
| Guiding principles of ITIL® 4 |
| Four dimensions of Service Management |
| Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value |
| How ITIL® practices described in ITIL® 4 will maintain the value and importance provided by the current ITIL® processes, while at the same time expand to be integrated to different areas of service management and IT, from demand to value. |
Finance your ITIL® 4 Foundation Training!
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ITIL® 4 Foundation Certification Training FAQs
This ITIL ® 4 Foundation course is designed for all IT professionals who focus on aligning IT with business goals. Typical job roles include IT Project Managers, IT Managers, IT Project or Team Members, Coordinators, Network Operators, Business Process Analysts, IT Architects, Consultants, Systems Integrators, Help Desk Managers and Staff, and Application Developers.
Although there are no prerequisites, candidates benefit by having at least basic knowledge of IT terms and minimal experience in the IT field and basic knowledge of management theory.
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BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
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