BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
This one day, instructor led Interpersonal Communications training course will help participants communicate better and build relationships with others. Participants will come to understand what interpersonal skills are and how to develop these skills for improved interactions. Participants will be able to evaluate their current social interaction skills as well as discover tools and techniques they can use to enhance these skills. Interpersonal communication is important in the professional world because strong communication skills help professionals stand out from the crowd and increases their chances of success.
At the completion of this course, participants will be able to:
- Distinguish between hearing and active listening to enhance communication effectiveness.
- Strengthen verbal communication skills by mastering powerful questioning techniques and impactful expression.
- Explore the role of non-verbal communication and how it enhances interpersonal connections.
- Recognize key skills for confidently initiating and sustaining conversations.
- Discover techniques for crafting compelling introductions, remembering names, and gracefully handling situations when names are forgotten.
- Learn how adopting different perspectives can enhance your ability to influence others.
- Understand how balancing facts and emotions can effectively persuade and engage others.
- Develop strategies for expressing opinions constructively and with confidence.
- Gain practical tips for successfully preparing, opening, bargaining, and closing negotiations.
- Learn techniques to create lasting impressions through powerful first encounters.
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.
Course Outline
Module One: Getting Started
Module Two: Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
Module Three: Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
Module Four: Making Small Talk and Moving Beyond
- The Four Levels of Conversation
Module Five: Moving the Conversation Along
- Asking for Examples
- Using Repetition
- Using Summary Questions
- Asking for Clarity and Completeness
Module Six: Remembering Names
- Creating a Powerful Introduction
- Using Mnemonics
- Uh-Oh I’ve Forgotten Your Name
Module Seven: Influencing Skills
- Seeing the Other Side
- Building a Bridge
- Giving In Without Giving Up
Module Eight: Bringing People to Your Side
- A Dash of Emotion
- Plenty of Facts
- Bringing It All Together
Module Nine: Sharing Your Opinion
- Using I-Messages
- Disagreeing Constructively
- Building Consensus
Module Ten: Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven: Making an Impact
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
Module Twelve: Wrapping Up
BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
