Information Technology Asset Management (ITAM) Training

ITAM Introduction

• Definition, purposes and objectives
• Why does your organization need ITAM?
• Introduction to the four key areas:
• Hardware Asset Management, Software Asset Management, Services & Cloud Asset Management, People & Information Asset Management
• The IT Asset lifecycle and its impact on your business
• The key roles in ITAM – stakeholders, functions, roles and responsibilities
• Typical business issues and challenges in the ITAM workflow
• Introduction to ITAM best practices, ISO55000 and ITSM

Hardware Asset Management (HAM) Introduction

• The concept, purpose and benefits of HAM
• The HAM lifecycle in your organization from acquisition through to disposal
• Request and approval processes, procurement and lifecycle management, redeployment and disposal management
• The placement of HAM in the ITAM ecosystem
• Mobile device (asset) management aspects of HAM
• The best practices of HAM (ISO and ITSM)
• The tool reflections of HAM

Software Asset Management (SAM) Introduction

• Definition and objectives
• SAM best practices and framework
• The business value of SAM
• SAM from request to acquisition through to disposal
• Key roles and stakeholders in a SAM program
• The placement of SAM in the ITAM ecosystem
• The concept of compliance
• The risks/costs related to software audits
• Organizational pitfalls and challenges in the SAM process
• IT service Management and ISO19770 approach within SAM

Services and Cloud Asset Management Introduction

• The concept of services and cloud services
• The costs, challenges and benefits associated with Services and Cloud services
• Definition and objectives within Services and Cloud Asset Management (SEAM)
• The contractual issues with assets in SEAM
• The pitfalls and benefits from SEAM
• ITAM best practices in a SEAM context
• The placement of SEAM in the ITAM ecosystem
• Key roles and stakeholders in a SEAM program
• Compliance in a Cloud perspective

People & Information Asset Management (PINAM) Introduction

• Definition and objectives
• How to define Information and People as assets
• Security and risk control (information sharing, employees leaving the organization, loss of mobile devices, access regulations, etc)
• BYOD in a People and Information Management perspective
• How do mobile users use their devices and content? Benefits and pitfalls
• Policy Setting – security policies for content, users and mobile devices
• ITAM Key findings and Conclusions
• The best practices in the ITAM framework
• How to assess and understand the ITAM maturity in your organization
• The interface between the four key ITAM areas (HAM, SAM, SEAM, PINAM)
• Effective communication of your ITAM goals to the key stakeholders in your organization