BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers.
The Generation Gap: Closing the Generations Gap in the Workplace training course examines the history and reality of the generation gap, especially for recruiters and succession planning. In this course, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.
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Course Outline
History in Brief
- Generations in the workplace
- Defining a generation
- What this means in the workplace
- Case study
Traditionalist
- Background
- Characters
- Working style
- Case study
Baby Boomers
- Background
- Characters
- Working style
- Case study
Generation X
- Background
- Characters
- Working style
- Case study
Generation Y
- Background
- Characters
- Working style
- Case study
Differentiations Between
- Background
- Attitudes
- Working style
- Life experience
- Case study
Finding Common Ground
- Adopting a communication style
- Creating an affinity group
- Sharing knowledge
- Case study
Conflict Management
- Younger bosses; older workers
- Avoiding turnovers
- Breaking down stereotypes
- Embracing the hot zone
- Treating each other as a peer
- Creating a succession plan
- Case study
The Power of 4
- Benefits of generation gaps
- How to learn from each other
- Embracing the unfamiliar
- Case study
Wrap-Up
- Words from the wise
- Creating an action plan
Generation Gap Training FAQs
This course has no prerequisites and is recommended for any workers interested in understanding how generations can work together.
– Identify where the generation gap issue surfaces, and the impact it has on the modern workforce
– Describe and apply language that is specific to each generation currently in the workplace
– Explore organization strategies that overcome gap issues
– Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap
“GREAT INSTRUCTOR! Best class I have taken at Phoenix TS. Instructor added value beyond book and provided real life examples we all could relate to. Thank you for a job well done!!”
– Student, July 2019
BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
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